Refund & Return Policy

We want customers to contact us promptly if there is a problem with an order. This policy explains the general process for return and refund requests. Mandatory rights under applicable consumer law are not limited by this policy.

Return requests

To request a return, contact contact@vardyx.com and include your order number, the item you want to return, and the reason for the request. We will provide return instructions and confirm whether the item is eligible.

Condition of returned items

Unless the item is defective or applicable law provides otherwise, returned products should be unused, unworn, unwashed, undamaged, and returned with original packaging, tags, accessories, and documentation where applicable.

Non-returnable situations

We may refuse a return where an item has been used, altered, damaged after delivery, or returned in a condition that prevents resale, unless the return is required by applicable law or relates to a verified defect.

Incorrect, damaged, or defective orders

If your order arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible with your order number and supporting photos where appropriate.

Refunds

Approved refunds are issued to the original payment method when possible. Processing time after approval depends on the payment provider and financial institution. Original shipping, customs, or import charges may be non-refundable unless required by law or the return resulted from our error.

Return shipping

Return shipping responsibility depends on the reason for the return and applicable law. We will provide the applicable instructions when your request is reviewed.